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Freshdesk source

Use the Freshdesk source connector to authenticate to your Freshdesk account.

Status​

This connector is currently in development. Authentication (credential validation) is supported, but data extraction is not yet available.

Setup​

Prerequisites​

  • A Freshdesk account and subdomain (for example, acme.freshdesk.com)
  • A Freshdesk API key

Get your Freshdesk API key​

In Freshdesk, generate or copy your API key from your profile settings (Freshdesk typically exposes this under Profile settings).

Authentication​

Freshdesk uses Basic Auth with:

  • Username: your Freshdesk API key
  • Password: any value (the connector uses a placeholder)

During connection setup, the connector validates credentials by making a request to the Freshdesk API.

Configuration​

FieldTypeRequiredDescription
domainstring✅Your Freshdesk domain. You can provide either the full hostname (for example, acme.freshdesk.com) or a subdomain (for example, acme). The connector will always use https and requires the host to end with freshdesk.com.
api_keystring✅Your Freshdesk API key.

Domain examples​

Valid values for domain:

  • acme (interpreted as https://acme.freshdesk.com)
  • acme.freshdesk.com (interpreted as https://acme.freshdesk.com)
  • https://acme.freshdesk.com

Streams​

No streams are currently available. Extraction is still in development.