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Gladly source

Overview​

The Gladly source connector lets you connect to the Gladly API using an agent email and API token.

Status​

This connector is currently in development:

  • Connection validation (login) is supported.
  • Schema discovery (catalog) currently returns no streams.
  • Data extraction is not yet available.

Setup​

Prerequisites​

  • A Gladly tenant subdomain (for example, acme for https://acme.gladly.com)
  • An agent email address in Gladly
  • An API token for that agent

Create an API token in Gladly​

In Gladly, generate an API token for the agent you want to authenticate as. Keep the token secure; it is used as the password in HTTP Basic Auth.

Authentication​

This connector uses HTTP Basic Authentication:

  • Username: Agent email
  • Password: API token

During connection validation, the connector calls:

GET https://{tenant}.gladly.com/api/v1/agents

Configuration​

FieldTypeRequiredDescription
tenantstring✅Your Gladly tenant subdomain (DNS label). Example: acme for https://acme.gladly.com. Must be 1–63 characters, contain only letters, numbers, and hyphens, and cannot start or end with a hyphen.
agent_emailstring✅The Gladly agent email used as the Basic Auth username.
api_tokenstring✅The API token used as the Basic Auth password.

Streams​

No streams are currently exposed by this connector.

Limitations​

  • Extraction is not yet implemented, so sync runs will not pull data.
  • Catalog discovery currently returns an empty catalog.