Zendesk
info
API Documentation: Zendesk API Documentation
High-Level Information: The Zendesk API provides a wide range of customer support and operational data, including tickets, users, organizations and knowledge base content as well as metrics and events related to ticket activity and agent performance.
Source Setup Guide
Step 1
in the Edit Source form to the left.
Step 2
Follow the authentication flow (OAuth) in Zendesk's website to grant Extracxt the required permissions.
Step 3
Confirm you can see your email and profile picture, and that the source is Connected.
Connection Setup Guide
Once you conneted Zendesk to a destination, you will also need to configure:
- Connection Pull Schedule: Determines how frequently data is extracted from the source.
- Backfill (Days): Specifies the duration for which historical data will be retrieved during each connection run.
- Destination specific settings: different settings such as "Dataset Name" or "Target Schema" (depanding on your destination)
- Schema Migration Policy: Controls how Singular will handle schema changes from the sourcee source.
Connector Information
Schema ERD
Explore the interactive entity relationship diagram for Zendesk.
Data Streams
Support API
users
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users_identities
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groups
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groups_memberships
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organizations
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organizations_memberships
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satisfaction_ratings
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satisfaction_reasons
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side_conversions
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sla_policies
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tags
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jira_links
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tickets
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ticket_activities
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ticket_comments
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ticket_forms
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ticket_metrics
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ticket_skips
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ticket_trigger_categories
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ticket_triggers
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tickets_custom_fields
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Help Center API
hc_articles
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hc_categories
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hc_article_attachments
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hc_article_comments
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hc_article_labels
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hc_article_subscriptions
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hc_article_translations
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hc_posts
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hc_post_comments
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hc_sections
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hc_topics
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hc_votes
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